Sign In Forgot Password

FAQ

To log in, click the "Login" button at the top right corner of the webpage. If this is your first time logging in to the website, you will be asked to set your password, after which your "Welcome" screen will be displayed. Your account is now created.

 

For all following visits to the website click the “Login” button. Enter your email address and password and click “Sign in”. We encourage you to log in and familiarize yourself with your account, the new calendar, and the functions of ShulCloud.

 

If you have any questions not covered in the F.A.Q. below, please don’t hesitate to be in touch with the office at 780-488-2840.

 

Q: What is ShulCloud?

A: ShulCloud is a privately hosted company located in New York. This system was created to directly serve synagogues and their members’ unique needs. It was designed by a synagogue, and is used by many synagogues across the US and Canada.

 

Q: How do I log in to ShulCloud?

A: go to www.familyshul.org click “log in” in the upper right corner. If you have never logged into ShulCloud, you will need to set up a new password for yourself. The website will walk you through it.

 

Q: I forgot my password, what do I do?

A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you an email prompting you to set up a new password.

 

Q: Can I update my personal information on ShulCloud?

A: Yes. You will be able to edit all of this information on the website when logged into your account. If you are logged in, it should say "Welcome [Your Name]" in the top right corner of the website. Click it, and then click on "My Account" where you will be able to update any information.

 

Q: Who can see my information?

A: BI’s ShulCloud system is only accessible to BI administrative staff.

 

Q: How do I check my account balance?

A: Log in to ShulCloud and then click on “Welcome, [Your Name] on the top right corner of the page. Then click on “My Account”, This will take you to a landing page with “My Balance” button that can be clicked to see the account balance.

 

Q: Can I use Shulcloud to make donations or payments?

A: Yes! You will be able to make donations and payments directly from the website as well as choose where you would like your funds to be applied.
 

Q: What does “Bill to My Account” mean?

A: “Bill to My Account” is not the same as charging to your credit card on file. Billing to your account adds the transaction to your outstanding balances, which will then be billed to you on your statement.

 

Q: Can I see pending and upcoming scheduled payments under my account?

A: Yes, you can. When large donations are made, such as membership, there is the option to pay on a monthly schedule. These payments will automatically be charged on the 1st of the month. To view your upcoming monthly payments, go to “My Account”, and click on “My Transactions.”

 

Q: Can non-members use ShulCloud?

A: You may apply for a non-member account by emailing Roxanne@familyshul.org to register and pay for events.

 

Q: Can I apply for synagogue membership through your website?

A: All new memberships must be created and approved by our office. To do so, please contact Roxanne@familyshul.org

Wed, 13 November 2019 15 Cheshvan 5780